EN

Refund and Chargeback Policy (UK & EEA Compliant)

1. General Policy


1.1. Artivex provides access to digital content, including ready-made AI artwork and AI-generated creations produced through text prompts.

1.2. Under UK and EEA consumer law, once digital content has been downloaded or accessed, and the consumer has given prior consent to immediate supply, the right to withdraw (cooling-off period) no longer applies.

1.3. By completing a purchase and accessing the digital file, you acknowledge and agree that:

  • You lose your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and Directive 2011/83/EU (EEA).
  • All sales are final once the digital file has been successfully delivered or made available to your account.

1.4. However, you may still be entitled to a refund if the digital content is faulty or not supplied as described, in accordance with consumer protection law.



2. Eligible Refund Cases


2.1. A refund may be granted only in the following situations:

  • The digital file is corrupted, incomplete, or not downloadable within 14 days of purchase.

  • A technical failure on our side prevented successful generation or delivery of the artwork.

  • A duplicate payment or transaction occurred due to a system or processing error.

2.2. If you believe one of these circumstances applies, you must contact our support team at [email protected] within 14 days of purchase and provide:

  • Your order number;

  • The email address associated with your Artivex account;

  • A brief description of the issue, including screenshots or proof if available.

2.3. Refund requests will be reviewed and processed within 5–10 business days after validation.

2.4. Approved refunds will be issued to the original payment method used for the purchase.



3. Non-Refundable Cases


3.1. Refunds will not be issued where:

  • You changed your mind after completing the purchase.

  • The AI artwork was generated correctly in accordance with the prompt you provided.

  • You were able to access or download the content, but failed to do so for reasons unrelated to Artivex system availability.

  • The product performed as described and met the agreed specifications.



4. Chargeback Handling


4.1. Before requesting a chargeback through your bank or card issuer, you must first attempt to resolve the issue directly with Artivex Support.

4.2. Raising a chargeback without prior contact may delay resolution.

4.3. If a chargeback is initiated:

  • Artivex reserves the right to suspend or terminate the associated user account pending investigation.

  • We will provide documented proof of digital delivery (including download logs, transaction receipts, and correspondence) to the payment processor to dispute invalid claims.

  • We encourage all users to engage with Artivex Support first, as most disputes can be resolved amicably.



5. Legal Basis and Consumer Rights


5.1. This policy complies with:

  • Consumer Rights Act 2015 (UK)

  • Consumer Contracts Regulations 2013 (UK)

  • EU Directive 2011/83/EU on Consumer Rights (EEA)

  • General Data Protection Regulation (GDPR / UK GDPR)

5.2. These laws ensure that digital products must be of satisfactory quality, fit for purpose, and as described.

5.3. If the digital file is defective, you are entitled to a repair, replacement, or refund in line with applicable consumer rights.



6. Entities Responsible for Refunds


• For UK and Rest-of-World customers:

DATA DRIVEN DYNAMICS LTD (Company No. 16095164)
121 Hamlets Way, London, England, E3 4TY

• For EEA customers:

DATADRIVENNODE LTD (HE 479602)
Andrea Paraskeva 44, 2024 Nicosia, Cyprus



7. Contact Information


7.1. For refund or chargeback matters, please contact: [email protected]

7.2. Our support team is available to assist you and ensure compliance with applicable UK and EEA consumer protection standards.